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Accommodation

Accommodation

Our luxury Tokyo accommodation allows guests to enjoy spectacular city views of Tokyo from wide picture windows. Come and enjoy the ultimate Keio Plaza Hotel Tokyo experience.

Important Announcement

・Temporary closure of our facilities regarding accommodation and lobby area
3F/Premier Counter, 10F/Tea Ceremony Room.

・Notice of Exterior Walls Maintenance.

  • View All
  • Club Floor
  • Suite
  • Rooms
  • Meeting Room

General Information

Good Neighbor Shuttle Bus

Good Neighbor Shuttle Bus

As one of the "Tokyo Disney Resort Good Neighbor Hotels", we offer complimentary shuttle bus service directly from our hotel to Tokyo Disneyland and Tokyo DisneySea.

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Check in / Check out

Check in: 3:00 p.m.
Check out: 11:00 a.m.

Free Wi-Fi

Keio Plaza Hotel Tokyo offers complimentary Wi-Fi service to our staying guests in following locations:
Guest rooms, Lobby, "Cocktail & Tea Lounge," Art Lounge "Duet," All day dining "Jurin," Japanese cuisine "Kagari," Super Buffet "Glass Court"
* Other restaurants, banquet rooms, and parking lots are not eligible for Wi-Fi access.

Smooth Check-in

The Keio Plaza Hotel is pleased to announce the introduction of a streamlined check-in system using the dedicated app ‘NEC Smooth Check-in’ for smart phones and tablets.

You can register on the 'NEC Smooth Check-In' app up to three days prior to your arrival date. You will need your reservation number issued at the time of booking to successfully complete the registration process.

Simply follow these steps:

  1. After making your hotel reservation, download the 'NEC Smooth Check-in' app.
  2. Register the required personal information in the app.
    Link your registered information and existing hotel reservation by entering the reservation number in the app.
  3. Upon arrival at the hotel, check in at one of the self-check-in tablets in the lobby by choosing either 'Facial Recognition' or 'QR Code'.
  4. Settle your bill, if you have not already paid in advance.
  5. Create your room keycard(s) at the kiosk.

Important Information
・ Depending on your reservation details, plan, and/or the cleaning status of your assigned room, there may be cases where Smooth Check-in is not available.
・ We accept payment by credit card or certain two-dimensional code options only.

In-room Dining

In-Room Dining is available.

Menu

Breakfast

We serve breakfast at our restaurants.

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Facilities and Services

The Keio Plaza Hotel provides various facilities such as business center, fitness room, sky pool, and so forth which provide guests' every need.

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Messages for staying guests

Telephone; +81-3-3344-0111
Facsimile; +81-3-3345-8269

Child services

  • Baby cribs
    * Up to 10 months of age.
    * Unable to arrange baby cribs in our Standard rooms,
    and Japanese Tatami Suite*1
  • Bed guards *1
  • Japanese nightwear "YUKATA" (size120cm)*2
  • Slippers (size20cm)*2
  • Toothbrushes*2

*1 Please be reminded, there are limited numbers in stock. Please request upon making a reservation.
*2 Please make requests to our bell or housekeeping staff at the time of arrival.

Cancellation Policy

Cancellation fees will apply according to our hotel policy:

  1. No penalty for a cancellation received up to 3 days prior to accommodation
  2. 50% penalty on the first night stay for a cancellation received 2 days prior to accommodation
  3. 80% penalty on the first night stay for a cancellation received 1 day prior to accommodation
  4. 100% penalty on the first night stay for a cancellation received on the day of accommodation
  5. 100% penalty for no show

*Please note that the above cancellation policy applies to individual bookings made directly to the hotel. There are different cancellation policies for group bookings, corporate bookings, bookings made via travel agencies and through the internet.

Deposit Policy and ID Requirements

We ask our guests to make an incidental deposit of the total arrangements by cash or credit card at the time of check-in. The amount will be returned or balanced out at the time of check-out.
As required by law, the hotel must copy guests' passports at the time of check-in.

* Please note that if guests prefer using debit cards for incidental deposits, please inform us upon check-in in order to avoid any misunderstanding.

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