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Measures to prevent the spread of the Novel Coronavirus (COVID-19)

In response to the coronavirus outbreak, Keio Plaza Hotel Tokyo is taking the following actions in consideration of the health and safety of our guests and employees and to prevent the spread of the coronavirus.(as of August 31, 2020)

【Public area】

・We make hand sanitizers available at locations around the hotel, hotel entrances, lobby area, restaurants and bars, and restrooms.

・We sanitize doors and door knobs of guest rooms and ballrooms, elevator buttons, restroom doors, escalator handrails, and other facilities that are frequently touched using alcohol at regular intervals.

・We have our employee wear masks for the health and safety of our guests.

・We install plastic shields at reception desks and cashiers to prevent droplet infection.

・We provide complimentary mask storage for guests when dining at restaurants.

【Accommodation】

・We ask that all guests take temperature checks and fill in health check surveys when check-in.

・We limit the number of people per elevators to 5 people.

<45F/Club Lounge>

・We make hand sanitizers available in the lounge.

・Frequent sanitation and cleaning during operations to maintain safety and hygiene measures.

・We install plastic shields at reception desks.

・Seating capacity reduced to allow tables to be spaced.

【Restaurants and lounges】

・We refuse the entry of guests who have a fever above 37.5 degrees Celsius.

・Frequent sanitation and cleaning during operations to maintain safety and hygiene measures.

・Seating capacity reduced to allow tables to be spaced.

・Limited menu items.

・Staff wearing masks and gloves.

【Meetings and events】

・Seating and table layout to ensure social distancing

・Hand sanitation at entrances of meeting rooms

・Seating capacity reduced to ensure social distancing in meeting spaces

【Employees】

・Staff wearing masks on duty.

・Frequent hand washing and sanitizing

・Temperature checks and daily health self-reports

・Health management system introduced to monitor employees' physical condition

・Following government guidelines in regard to business trips and attending meetings and events.

【Request for Cooperation】

・We ask for your cooperation to sanitize your hands and wear masks.

・We ask guests who do not feel well to notify your nearest hotel staff.

・We use cash trays for payment at front desk and restaurant cashiers.

・We ask guests to maintain space between others to secure social distancing.

*Social distancing and guest limits on elevators and escalators.

Keio Plaza Hotel Tokyo respectfully ask all the guests to cooperate with our health and safety measures related to the coronavirus. We appreciate your understanding and cooperation.

General Manager