Accessibility

The Keio Plaza Hotel Tokyo has led the hotel industry with its various efforts to provide guests with universal design facilities and services since participating in the 1988 World Congress of Rehabilitation International. In addition to providing universal design facilities including toilets specifically designed to accommodate assistance dogs, our specially trained Hotel staff have provided services catering to the special needs of our special needs guests to make their stays with us more enjoyable and comforting. The renovations to our universal design rooms are designed to provide our guests with comfortable stays at our Hotel and are based upon the opinions and suggestions of our special needs guests and include rapidly evolving technologies and services in the realm of universal design.

Our universal design guest rooms were created in 2002 and their increased ease of access and greater functionality have been favorably received by a large number of various guests during the past 16 years. The round of renovations is part of the Keio Plaza Hotel Tokyo’s policy of offering higher levels of satisfaction to customers with varying medical and other special needs who also seek elegant accommodations at our Hotel. Also, the renovations expanded the size of bathrooms and add new furniture with greater functionality, while maintaining the basic functionality concepts of “adjustable” and “adaptable”, which have been favorably received. At the same time, special lighting systems were created for guests with visual impairments and other special features were created for guests with hearing impairments.

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＜Universal Design and Service Promotion History＞

1988:

15 barrier free universal rooms created

1996:

Rooms equipped with communication equipment with special vibrating and lighting functions

1999:

Installed LCD display door scopes and audio information talking sign systems
Section regarding barrier free functions added to employee handbook

2002:

10 universal design rooms created,
Created a project entitled “Birds Eye” for promotion of universal design and service

2003:

Established a universal design public restroom on the 2nd floor of the Main Tower

2004:

Started installation of magnetic loop system for a hearing aid in our banquet rooms

2007:

Established toilet facility specially for assistance dogs

2013:

Universal Manner Certification for staff started (264 staff certified as of April 2018)

2013:

Became official hotel of Japanese Para-Sports Association

2015:

Started offering special wedding plans with barrier free options

2016:

Established Universal design toilets facilitated for employees
Installedspeech-to-text transcription systemintroduced for first time by Japanese hotel, and began offering remote sign language interpretation service

2017:

Received “Sustainability Award” in Universal Manner Award Ceremonies

2018:

10 existing universal designed rooms renovated,3 luxury type universal designed rooms added

2019:

Selected as “a Good Practice Company” of the 2018 Barrier Free Spirit campaign