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[Reservation system has been renewed]
The reservation system has been renewed from October 31st.
If you are an Hotel member, by registering as a website user,You can book using the member-only ates.
1. Customers who are Hotel members and have completed user registration in the old system
Please reset your password in the new reservation system and proceed to 'Hotel Member Best Rate Reservation'.
2. Customers who are Hotel members and have not completed user registration
Please register as a member (homepage user) and proceed to 'Hotel Member Best Rate Reservation'.
Register as a member (homepage user)
3. Non-Executive Members
Proceed with your reservation, or join the Executive Membership from the link below.
Hotel member application requires time for screening. We will inform you of the result by e-mail the next day.
Accommodations may be selected from five different room categories.
From cozy and functional Standard rooms, to Superior and Deluxe rooms that feature spacious quarters, all the way up to our Club Floor rooms that allow guests to enjoy our exclusive lounges, we provide the best rates in their respective room categories.
The Best Rate Guarantee assures that the membership rates for our rooms are the lowest possible at the time of reservation compared to other online booking websites. The Best Rate Guarantee applies to reservations made up to 72 hours prior to 2:00 p.m. on the date of check-in. If you have found a lower rate than the membership rate, we will amend the membership rate to match the lower rate, provided that you inform us within 24 hours of confirming the reservation. Some exceptions may apply, as detailed under “Exceptions to our Best Rate Guarantee.”
For guests taking advantage of the membership program’s rates, we will prepare the best possible room within the selected category, based upon available accommodations at the time of check-in. As a token of our appreciation and to maximize your comfort during your stay with us, members may enjoy the following bonuses according to their corresponding membership levels.
Room Category 1
Standard rooms and others
(Area: 23.5m²-30.1m²)
Room Category 2
Plaza Superior rooms and others
(Area: 30.1m² - 35.5m²)
Room Category 3
Plaza Deluxe rooms and others
(Area: 33.7m² - 40.7m²)
Club Category
Premier Grand rooms (Area: 33.7m² - 35.5m²)
Includes access to the Club Lounge in the Main Tower, 45F
| Bloom | Prime | Royal | |
|---|---|---|---|
| Priority reservations | 〇 | 〇 | 〇 |
| Check-out time | 11:00a.m. | 1:00p.m. | 3:00p.m. |
| Reward Point rates | 2 points per 100 yen | 3 points per 100 yen | 5 points per 100 yen |
| Hotel selected amenity for stays longer than 7 nights | 〇 | 〇 | 〇 |
| Free parking | 〇 | 〇 | 〇 |
| Special pillow menu | 〇 | 〇 | 〇 |
| Free extra charge of express laundry service | - | - | 〇 |
* These privileges apply to guests staying at the member’s rates and are inapplicable to guests on group tours or any program using voucher payment.
* Reward points will only be earned for online reservations when using the reservation system on our official website.
Exceptions
1. Best room rates cannot be applied to special rates, such as corporate contract rates, group rates, or convention or event rates.
2. Best room rates cannot be claimed when using special membership deals, such as resort discounts, credit card memberships or cardholder benefits, or through other organizations that require membership.
3. Best room rates will not be applied if we are unable to verify the price you submit, such as with reservations sold by internet auction, joint purchases, or resale.
4. Best room rates cannot be applied if payment needs to be made in advance of your stay, such as with debit cards, electronic payments, and some credit cards, or in conjunction with coupons or vouchers.
5. Best room rates cannot be applied to discounted nightly rates for multi-night stays, early bird discount rates with a fixed timeframe for a reservation, flash sale rates with a fixed date and timeframe for a reservation, or similar schemes.
6. Best room rates cannot be applied to rooms packaged with transportation, meals, or other offers.
7. Best room rates cannot be applied when there are restrictions on check-in/check-out times, or on day-use rates.
8. Best Price room rates can only be applied when comparison rates are in Japanese yen.
How to claim
1. Upon confirming that none of the aforementioned Exceptions apply and that the room rate is lower than the membership rate, we will amend the room rate to match the lower rate.
2. If you have found a lower rate than the membership rate, please fill out and submit the Claim Form below within 24 hours of the reservation to contact us. We will review the form within 24 hours of submission.
3. This guarantee is only valid if the submission form is sent within 24 hours of confirmation of the reservation using the membership rate. This guarantee also only applies to reservations made up to 72 hours prior to 2:00 p.m. on the date of check-in.
By phone: +81-3-5322-8000 (Room Reservation Direct)
On website:
