045VOL. 45 Keio Plaza Hotel’s Universal Service

2019.7.30 Tue.

Looking back on the last 30 years, 2019 as the last year of the Heisei Era, we have seen the development and widespread of the “universal design” concept around the world.

Inspired by the “World Congress Of Rehabilitation International” held at the hotel, Keio Plaza Hotel started their universal services in 1988, right before the start of Heisei era. First, we made 15 rooms wheelchair accessible. From then, over the next 30 years, we have brought many changes to both tangible and intangible aspects of our hotel. One of our more noticeable transitions is the name change; from “handicap room” to “barrier-free room” for the 15 rooms, and in the 2000s, we created 10 new “Universal Rooms” with further improved functionality. We have expanded the concept of universal design by considering the elderlies and those with disabilities, enhancing the functionalities and services to make it user friendly for all.

As we continue to work on improving our universal services, in December 2018, we opened a new “Universal Designed (Accessible) Room”. By keeping our original “Universal Room” functionalities and the much favorable personal customization style, which provides a variety of support devices per guests’ requests, we were able to go a step further and create an even more sophisticated and elegant space. With a total of 13 rooms and 3 different room-types, including the new luxury deluxe and junior suites to choose from, we hope that all our guests to can enjoy a safe, secure and relaxing time at the hotel.